FAQ

Payment, delivery, and returns for EllzLuxe Fragranz.

How do I place an order?

Add a fragrance to your cart, proceed to checkout, and complete delivery details. Confirm payment on WhatsApp 0593634512.

Where do you deliver?

We deliver across Ghana and offer pickup at Ells Luxe Annex. Delivery is quoted from your location on WhatsApp 0593634512.

Which payment methods are accepted?

Message the house on WhatsApp 0593634512 after you place an order to confirm how to pay.

How should I choose a fragrance?

Read the notes on each bottle. Collections group citrus, floral, woody, and oud. WhatsApp 0593634512 if you want help choosing a bottle.

What is the returns policy?

Message WhatsApp 0593634512 before returning anything. Wrong or damaged bottles from us will be made right. Opened fragrance is not refunded except for a packing error on our side.